At Cold Steel Zone, we specialize in providing professional-grade cutting tools and tactical equipment to enthusiasts and professionals worldwide. Below you’ll find answers to our most common questions about products, shipping, payments, and more. If you don’t find what you need here, our team of former field operatives is ready to assist at [email protected].

Product Questions

Q: What types of knives and tools do you specialize in?
A: We carry a wide range of professional-grade cutting tools including fixed blade knives, folding knives, tactical axes/tomahawks, swords (including SOG and Boker brands), multi-tools, and sharpening systems. Our inventory is curated for serious users who demand field-tested reliability.
Q: Are your products suitable for military or law enforcement use?
A: Many of our tools are designed to meet the rigorous demands of tactical professionals. Military and expedition teams can contact us at [email protected] for specialized recommendations and custom shipping solutions to overseas stations.
Q: How do I know if a product is legal in my country?
A: We clearly mark restricted items on product pages, but ultimate responsibility for customs compliance lies with the purchaser. We recommend checking your local blade import laws before ordering. Our team can provide general guidance but cannot offer legal advice.

Shipping & Delivery

Q: Where do you ship from and how long does delivery take?
A: All orders ship from our 15,000 sq ft distribution center in Chicago. Processing takes 1-2 business days. Delivery times:
• Standard Shipping (DHL/FedEx): 10-15 business days ($12.95)
• Free Global Shipping (EMS): 15-25 business days (orders over $50)
Q: Do you ship to all countries?
A: We ship globally except certain Asian regions and remote areas due to local regulations. Our checkout system will automatically notify you if we cannot ship to your location. Military personnel stationed overseas should contact us for special arrangements.
Q: How are high-value orders ($300+) handled?
A: We automatically upgrade these shipments to signature-required delivery for added security. You’ll receive real-time tracking from dispatch to delivery.

Payments & Accounts

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, hassle-free transactions.
Q: Is my payment information secure?
A: Absolutely. We use enterprise-grade encryption and never store complete payment details on our servers. PayPal transactions are handled entirely through their secure platform.

Returns & Exchanges

Q: What’s your return policy?
A: We offer a 15-day no-nonsense return policy from delivery date. Items must be in original, unused condition with all packaging intact. Domestic U.S. returns receive prepaid labels; international returns may incur a $15 restocking fee.
Q: How do I initiate a return?
A: Email our team at [email protected] with your order number. We’ll provide return instructions within 24 hours. All returns are inspected with the same scrutiny we apply to new inventory.
Q: What if my item arrives damaged?
A: Contact us immediately with photos of the damage. We’ll expedite a replacement at no cost to you (shipping damage claims are covered by our carrier insurance).

Technical & Maintenance

Q: Do you offer sharpening services?
A: While we don’t provide sharpening services, we carry a full range of professional sharpening systems, pocket sharpeners, and replacement stones to maintain your tools at peak performance.
Q: Where can I find sheaths for my blades?
A: We offer a dedicated Sheaths category with compatible options for most blades in our inventory. Need help matching a sheath to your knife? Our team can make recommendations.

Still have questions? Our team of tool specialists is ready to assist. Email [email protected] for personalized support from professionals who understand your needs.